Allina Health now provides star ratings for its primary care physicians, nurse practitioners and physician’s assistants. The ratings are compiled by an independent organization from surveys sent to patients who receive care from an Allina Health provider. 

The star ratings, one to five, show on each provider’s web page atAllinaHealth.org, along with any written comments survey respondents make. 

Allina Health is the first health system in the Twin Cities to publish these kind of ratings.

“We think that transparency is a key to building trust and partnership between you and your doctor. That’s why we’re making these unbiased ratings of our providers available to you,” said Dr. Timothy Sielaff, Allina Health Chief Medical Officer. “Finding the doctor best fit for you and your family is an important choice. Now you have access to a providers’ experience ratings and comments from patients’ right on our website to help you make that choice.”

The star ratings are based on responses from patients who are randomly invited to complete a Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) survey. The CGCAHPS survey is a standardized tool developed by the federal Agency for Healthcare Research and Quality (AHRQ) to measure patients’ perception of care provided by physicians in a clinic or office setting. 

The survey responses are compiled and the ratings calculated by an independent organization, Press Ganey.

The ratings presented on the Allina website are based in six questions:

- During the visit, did this provider explain things in a way that was easy to understand?

- During the visit, did this provider listen carefully to you?

- During the visit, did this provider give you easy to understand information about these health questions or concerns?

- During the visit, did this provider seem to know the important information about your medical history?

- During the visit, did this provider show respect for what you had to say?

- During the visit, did this provider spend enough time with you?

Comments, both positive and negative are also posted on each provider’s page. Allina will not post comments that are profane, libelous, slanderous, irrelevant or otherwise inappropriate, or those that may risk the privacy of our patients.

Not all providers on the Allina Health website will have a star rating or comments. Allina will display ratings for specific primary care providers who have a minimum of 30 completed surveys within a 12-month period. Stars and comments for specialty provider will be added in October 2019. 

In addition, some providers on the Allina Health website may not have ratings and reviews because they participate in a different survey than CGCAHPS, or they are not surveyed by Allina Health.

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